HELP / FAQ

FAQ of the thing of the commodity, the shopping method, and members' content was brought together, and confirm the item that sees from the nether box, please clicking.
Please choose the doubt of the size and maintenance from an upper menu.
Please inquire here about other questions.

Products

How often do you release new products?

We are frequently adding new products to our range. We typically release new products 1 or 2 items for every month.
The apparel and accessories arrivals every season.

Can I still order designs that have sold out?

Some designs can be produced produce for additional orders, but designs using specialized materials or technical processes might be difficult to produce again.

How can I choose the size? Sizing information

The waist sizes are shown in the JIS system (Japanese Industrial Standards),but TOOT items are manufactured comparatively small.
For example, if your size is S (Small) for import brands (EU and US) items, we advice you choose M(Medium) for TOOT.
Please refer to the size chart.

How are the imitation goods distinguished?

The design of TOOT commodity is appropriated on EC and Auction websites.
TOOT imitation goods are sold and the seller who is exhibiting happens frequently.
Especially, the sellers of world wide [eBay] and Chinese major auction website [Taobao] are almost sold TOOT imitation goods.
TOOT commodity is only made in Japan and we do not have any factories or entrust someone with producing TOOT commodities.
In addition, please note the display image of the image when it is malignant, "Made in Japan" and "Original" of unauthorized use on and sales earnestly.
And the price is unusually cheaper than our public price and model image use.
TOOT original only at TOOT official website and distributors,.
You could view [STORE(Store location)] on this website.

Shopping cart

How to make order?

1.Click the "SHOPPING" and going to "ALL ITEMS" page.
2.Click "DRAG CART" or anyone item what do you want look.
3.Select that item's Color,Size,and Amount and click"Add to Cart".
4.Confirm the item what your selected,click "OK" or "Cancel".
5.Click "Checkout" to make payment or "Continue" or "ALL ITEMS" still shopping.
6.If you have member account please input your ID and PASSWORD to log-in,if not you could consider join us or skip this page.
*Join TOOT member program you could get latest TOOT information and make order smoothly.
7.Please input your information and click "Confirm".
8.Seclect "Ship to postoffice" Input shipping address" Ship to billing address".
9.Seclect the payment method.
10.Once again confirm your order and input the credit card information.
*Be careful input wrong information at credit card information.
*If you want use member points,please input the point what you want use and click "USE".
(This is very important.)
11.Once more time confirm the order form and click "Made an order".
12.Please log-in your registered e-mail address and receives confirmation mail from TOOT.

If you have any questions or any troubles in understanding, contact us by phone call (0120)378-285/Overseas customers please call +81 (0)3-3584-5805
(Business hour : Mon through Fri,9 a.m. to 6 p.m.) or send a E-mail.

Shopping cart does not work correctly.

In order to use the shopping cart smoothly, you need Internet Explorer 6 or above on your PC and must establish and activate Cookies as well as Java script.

Download page of latest moziila Firefox
Download page of latest Flash player

Size does not appear show on the order page.

It's possible that item do not produced other size or out of stock.

Cancelled items still appears in cart.

Please refresh the shopping page.

Before clicking the "Order" button, confirm the item once again, then click the "delete" button located on the right side of the cart.

Clicked the "Order" button at final, but does not complete.

There is a possibility that information is not correctly input by the omission and normal-width, and confirm it again.

I did not receive the "order confirmation" e-mail.

Please confirm again there have any error announce from network or mail address had mistake when you ordered.

And we need attention if you using the e-mail (hotmail(msn)/yahoo/mobile address) will be received complete.

Please click here for detail info.

If you still did not receive the order confirmation pass 24hr.

Please put on your correct name, telephone number and delivery address with e-mail.

Shipment

What kind of package reaches?

Normally, we will use EMS (Express Mail System) International mail package.

The description will read "garment" or "clothing", and will show the price.

How is cost for delivery?

The cost would take you JPY1,800 or more by E.M.S(Express Mail Service) and it is refer your shipping area.

About Japan domestic delivery, it's all take JPY500(including tax),if you choose the COD(Cash On Delivery) it will take more JPY300(including tax) for service charge.
*If you shopped to JPY5,000 or more the shipping and service charge for free.
(Only for Japan domestic delivery)

Should I pay tax for you?

The invoice will be stated on the package(parcel).Please follow the regulations in your country for tax payment.
Within Japan, consumption tax was included.

Specify the date of arrival.

Unfortunately, we cannot accept specify the date.

We will prepare the order the following day, but the E.M.S(Express Mail System) process and circumstances between different countries makes it impossible to specify the delivery date.

The arrival should be within 1 to 2 weeks for normal.
We will send the shipping confirmation mail and you could track the package (parcel) by it when we shipped.

Payment method

Payment?

We accept JCB, MasterCard, Visa, AMEX, and Diners Club.
Payment by the credit card is the fastest way to have your order shipped.
Of course you also could chooseto make payment, too.

Step for online credit payment

1. Please confirm your cart and click "CHECKOUT", please input the billing address or shipping address.
2. Please choose [Online Credit Card Transactionvor [PayPal Transactionvon Payment method.
*It's show you delivery cost for you too on the same board.
3.Please confirm your order list and input your credit card information to
following blanks. Please confirm your credit card information again and
click "ORDER" to complete the order.
Note:
E Please do not click twice on "ORDER". It will take 20 seconds to certify for settlement.
E Please confirm the limit value and expiration date of your credit card.
E If you did not receive the order confirmation mail for TOOT past 48h, possibility there something wrong of the order or credit card information or your mail cannot accept the mail from @pants-ya.com on your mail setting.
Please click here to know more information.

Credit card security?

Yes. For online purchases, your credit card information will go directly to the appropriate credit company for approval.

Please note that we don't receive this information.

The entered information is encoded in COMODO., LTD. USA code system with 128 bit.

There is no possibilities of an information leak.

Cancellation & Exchange

For defective items or incorrect

Please contact us by e-mail within 10 days.
CONTACT US

Return or exchange

We feel very sorry we cannot receives return or exchange because the merchandise commodity that touches skin directly.

But if the merchandise was be not delivery we could exchange for you.

Please contact us as soon as you can from here. CONTACT US

About cancellation

If the merchandise was be not delivery we will do the cancellation for you.

But if it was be shipped we will do the cancellation when we received the merchandise returned to our company.

Membership

Member registration

There may be insufficient data, or language (encoding) which we cannot comprehend.

Please check the letter size (lower-case Katakana, or capitalized English and numbers).

All errors will be indicated in the upper area of the page in RED.

Log in

If the page is off line, start up (reboot) the PC and renew the page. There may be an error in the user ID and/or password.

Click here to check and confirm your ID and password.

If your account has not been activated yet, you cannot log-in.

We will send you e-mail about account activation when you registered.

Please access the link on that e-mail and activate your account.

If you can't find the e-mail, please contact us from the help page.

Pre-register mail

Is your e-mail address correct? Please check or fix from this page.

If that seems other problems and , please contact us directly by e-mail.

And if you use hotmail or msn, please confirm here and change your address.

How revise my account information?

Due to our privacy policy, TOOT cannot revise your membership information.

Please refer to membership information revision page.

Forgot ID and PASSWORD

You can get a reminder e-mail from here by enter your registered e-mail address.

If you can't remember the e-mail address either, please contact us from here.

Is it easy to secede?

You could inputs your ID and Password from here.

And do not worry your private data, it will be delete on the same time when you inputs.

Duplication register

We advice you delete one member account which one you did not use,
and the shopping points cannot add up.
Please note that there is fear that the member right disappears when the duplication register is done.

Administer membership information

The information within the PC is controlled and managed 24 hours by a major server company in Japan.

There is no possibility of an information leak.

We employ the SSL system in 128 bit code by Comodo Inc USA for transmission.

Please acknowledge that for online order purchases, the voucher will have delivery information written on the package.