FAQ^Frequently Asked Question

Please click the question that sees from the box below.

FAQ of the thing of the commodity, the shopping method, and members' content was brought together, and confirm the item that sees from the nether box, please clicking.

Please choose the doubt of the size and maintenance from an upper menu.

Please inquire here about other questions.

When and how frequently does new merchandise arrive?

We have 1 or 2 new arrivals every month.

The apparel and external stocking goods etc. arrivals every season.

The amounts of items depends on the design, there fore we strongly suggest that you order promptly.

Can I still order designs that have sold out?

Some designs can be produced produce for additional orders, but designs using specialized materials or technical processes might be difficult to produce again.

There also some items will be re-arrival when they were sold out, but need wait a while.

How can I choose the size?

The waist sizes are shown in the JIS system (Japanese Industrial Standards), but our items are manufactured comparatively small.

If your size is S (Small) for Western (Europe and US) items, we suggest size M (Medium) for our products.

Please refer to the size chart.

The shopping cart does not operate (work) correctly.

In order to use the shopping cart smoothly, you need Internet Explorer 6 or above on your PC and must establish and activate Cookies as well as Java script.

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The size I want does not appear on the order page.

The size will not appear when it is sold-out or out of stock.

I have cancelled ,but still appears in my cart.

Please refresh the shopping page.

Before clicking the "Order" button, confirm the item once again, then click the "delete" button located on the right side of the cart.

I clicked the final "Order" button, the order does not complete.

There is a possibility that information is not correctly input by the omission and normal-width, and confirm it again.

I did not receive the "order confirmation" e-mail.

Please confirm again there have any error announce from network or mail address had mistake when you ordered.

And we need attention if you using the e-mail (hotmail(msn)/yahoo/mobile address) will be received complete.

Please click here for detail info.

If you still did not receive the order confirmation pass 24hr.

Please put on your correct name, telephone number and delivery address with e-mail.

I do not know how to order.

Please refer to the "Order process" section. If you have any questions, or have difficulty in understanding, please contact us by phone (03)5824-2855/Overseas 81-3-5824-2855 (Monday through Fridays, 10 am to 6 pm) or by e-mail.

What kind of package reaches?

Normally, we will use EMS (Express Mail System) International mail package.

The description will read "garment" or "clothing", and will show the price.

How much is the delivery?

The price of the delivery all for JPY500(include tax)for domestic delivery, if you choose the cash on delivery will take more JPY300(include tax)for service charges.

For overseas delivery, JPY1,800 or more (through EMS International Mail). For more information, please refer to the postage chart.

How should I deal with tax?

The price of the merchandise is stated on the package. Please follow the regulations in your country for tax payment.

The credit card charge is for the merchandise and delivery fee only.

Within Japan, consumption tax is included.

For overseas delivery, Can I specify the date of arrival?

Unfortunately, we can not specify the date.

We will prepare the order the following day, but the EMS International Mail system process and circumstances between different countries makes it impossible to specify the delivery date.

The arrival should be within 1 to 2 weeks.

What kind of payment method can I choose?

There are only one for on-line credit settlement for overseas customers.

What's about my credit card security?

Yes. For online purchases, your credit card information will go directly to the appropriate credit company for approval.

Please note that we don't receive this information.

The entered information is encoded in COMODO., LTD. USA code system with 128 bit.

There is no possibilities of an information leak.

For defective items or incorrect merchandise.

Please contact us by e-mail as soon as you can, we will correct it.

Return or exchange of merchandise.

We feel very sorry we cannot receives return or exchange because the merchandise commodity that touches skin directly.

But if the merchandise was be not delivery we could exchange for you.

Please contact us as soon as you can from here.

For cancellation after using my credit card.

If the merchandise was be not delivery we will do the cancellation for you.

But if it was be shipped we will do the cancellation when we received the merchandise returned to our company.

I'm having difficulty with membership registration.

There may be insufficient data, or language (encoding) which we cannot comprehend.

Please check the letter size (lower-case Katakana, or capitalized English and numbers).

All errors will be indicated in the upper area of the page in RED.

Although I have entered my password and ID, I cannot log in.

If the page is off line, start up (reboot) the PC and renew the page. There may be an error in the user ID and/or password.

Click here to check and confirm your ID and password.

If your account has not been activated yet, you cannot log-in.

We will send you e-mail about account activation when you registered.

Please access the link on that e-mail and activate your account.

If you can't find the e-mail, please contact us from the help page.

I have not received any membership e-mail.

Is your e-mail address correct? Please check or fix from this page.

If that seems other problems and , please contact us directly by e-mail.

And if you use hotmail or msn, please confirm here and change your address.

I would like to revise the membership information.

Due to our privacy policy, TOOT cannot revise your membership information.

Please refer to membership information revision page.

I forgot my ID and password.

You can get a reminder e-mail from here by enter your registered e-mail address.

If you can't remember the e-mail address either, please contact us from here.

Is it easy to secede?

You could inputs your ID and Password from here.

And do not worry your private data, it will be delete on the same time when you inputs.

If I have double registration.

You will be made to secede and could not have member right.

How do you control/administer membership information?

The information within the PC is controlled and managed 24 hours by a major server company in Japan.

There is no possibility of an information leak.

We employ the SSL system in 128 bit code by Comodo Inc USA for transmission.

Please acknowledge that for online order purchases, the voucher will have delivery information written on the package.

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